Contact Back On The Road UK
Tell us what happened and we'll explain your options. There's no obligation to go ahead.
Tell us what happened
Fill in your details and we'll get back to you to talk through your options.
We'll only use your details to talk to you about your accident.
Privacy policy
What happens after you get in touch
- 1
We read your details
Someone from our team reviews what you've told us.
- 2
We call you back
At a time that suits you, to understand what happened.
- 3
We explain your options
Including how your claim would work and any costs.
- 4
You decide
There's no obligation to go ahead.
What to have ready
Don't worry if you don't have everything. We can still help.
Hit by someone who didn't stop or wasn't insured? Get in touch anyway. You may still be able to claim.
- The date, time and place of the accident
- The other driver's name, registration and insurer
- Your own insurance details
- Photos or dashcam footage
- Any police reference number
- Details of any injuries
Contact FAQs
Is it free to talk to you?
Yes. Telling us what happened and finding out your options is free, and there's no obligation to go ahead.
Can I get in touch outside office hours?
You can send your details online or by email at any time, and we'll get back to you as soon as we can.
Do you need to see my vehicle?
Not straight away. If an inspection is needed, we'll arrange it with an independent engineer at a time and place that suits you.
How will you use my details?
Only to deal with your enquiry and your claim, as explained in our privacy policy.
I already have a claim with you. Who do I contact?
Please contact the person dealing with your claim directly, or use the details on this page and quote your reference number.
Prefer to read first?
Our guides explain how non-fault claims work, step by step.
Every claim is different. Repairs and replacement vehicles are provided by independent companies we work with, and we'll tell you about any arrangement with them before you agree to anything.