Not sure what
happens next?
Straightforward guides to help you get back on the road.
Plain-English answers to the questions people ask most after a non-fault accident, from what to do at the scene to getting your excess back and making an injury claim.
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How Do Road Traffic Accident Claims Work?
A step-by-step walk through the claims process, from your first call and gathering evidence to dealing with the other driver’s insurer and reaching a settlement.
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After an accident
What Should I Do at the Scene of a Car Accident?
The practical steps to take straight after a crash: staying safe, exchanging details, and gathering the evidence that can support a claim later.
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After an accident
What Happens After a Non-Fault Accident?
What to expect in the days and weeks that follow, including vehicle recovery, repairs, replacement vehicles and how costs are recovered from the at-fault insurer.
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Insurance & costs
Will a Non-Fault Accident Affect My No Claims Bonus?
How your no claims bonus is treated when an accident wasn’t your fault, and why recovering costs from the other driver’s insurer matters.
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Insurance & costs
How Do I Get My Insurance Excess Back?
When someone else caused the accident, your policy excess is a loss you can look to recover from the at-fault driver’s insurer. Here’s how it works.
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Making a claim
How Long Do I Have to Make an Injury Claim?
In most cases you have three years from the date of the accident in England and Wales, but there are important exceptions, including for children.
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Making a claim
How Do Whiplash Claims Work Through the Official Injury Claim Service?
An explanation of the whiplash reforms, the fixed tariff for whiplash injuries, and how lower-value road traffic injury claims are made through the Official Injury Claim portal.
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Making a claim
Can I Claim for Lost Earnings After an Accident?
If your injuries kept you off work, lost earnings can form part of your claim. Find out what counts and what evidence helps support it.
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Making a claim
What If the Other Driver Says the Accident Was My Fault?
Being blamed doesn’t decide fault. See what happens when liability is disputed and what evidence helps your claim.
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Making a claim
What Is Split Liability in a Car Accident Claim?
When both drivers share the blame, you can still claim. See how the percentages work and whether to accept an offer.
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After an accident
What Is an Approved Repairer?
Insurer-approved or manufacturer-approved, and whether you have to use the other driver’s insurer’s garage.
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After an accident
Can a Driver Blame the Weather for an Accident?
Ice, snow and fog are rarely an excuse. See what the Highway Code expects and who is usually at fault.
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After an accident
Do I Have to Report a Car Accident to the Police?
When the law says you must stop, when to report within 24 hours, and when to call 999.
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Insurance & costs
What’s the Difference Between Cat S and Cat N?
Both are repairable write-offs. See how they differ, whether you can keep your car, and what you’re owed.
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Had an accident that wasn’t your fault?
Tell us what happened and we’ll talk you through your options: repairs, a replacement vehicle, and help with any injury claim from the solicitors at NJS Law.
These guides provide general information for England and Wales only and do not constitute legal advice. Every claim is different. Back on the Road UK is a trading style of Nicholson Jones Sutton Solicitors Limited (NJS Law), authorised and regulated by the Solicitors Regulation Authority (SRA No. 8006550).