Guides to Non-Fault Accident Claims
If someone else caused your accident, you are entitled to have your car repaired and to a replacement vehicle while it is off the road — at no cost to you, with the charges recovered from the at-fault driver's insurer. These guides explain how that works, what you can claim, and how long you have to do it.
Like-for-like replacement vehicle
No impact on your No Claims Bonus
No car insurance excess to pay
Manufacturer approved repair network
Dedicated claims handler & live updates
How Is My Car’s Value Worked Out If It’s Written Off?
If your car is written off, your payout is based on its pre-accident market value — what a comparable car in the same condition would have sold for immediately before the accident — not what you originally paid for it or what you still owe on finance.